Privacy & Security

TekFidelity LLC respects the privacy of the people and organizations that contact us. This page explains what information we collect through this website, how we use it, the third-party services involved in operating the site, and the security practices we apply.

This policy applies to information collected through the TekFidelity website and through direct inquiries made to us. Information handled as part of a client engagement may also be governed by the applicable contract, statement of work, or other agreement.

Information We Collect

When you contact TekFidelity through this website, including through a consultation request form, email, or phone, we may collect information you choose to provide, such as:

• your name
• company or organization
• email address
• phone number
• information about your project, technology environment, business challenge, or inquiry

We use this information to respond to you, understand your needs, scope potential work, and, if you engage TekFidelity, provide the services you have requested.

We do not intentionally collect sensitive personal information through our general website contact forms. Please do not submit confidential credentials, passwords, protected health information, financial account information, or other highly sensitive data through a general inquiry form.

Cookies and Website Technologies

TekFidelity may use cookies or similar technologies that are necessary for the operation, security, and functionality of this WordPress website.

We do not use website information for third-party advertising or behavioral advertising.

TekFidelity does not currently use Google Analytics or another website analytics platform.

If analytics or other non-essential tracking technologies are introduced in the future, this policy will be updated to describe their use.

Third-Party Services

Our website may rely on third-party providers to support hosting, security, communications, spam prevention, and other website operations.

Our contact forms use Google reCAPTCHA to help prevent automated spam and abuse. When reCAPTCHA is used, Google may process technical information such as IP address, browser information, device information, and interaction data in accordance with Google’s Privacy Policy and Terms of Service.

TekFidelity does not use information generated through reCAPTCHA for advertising or marketing purposes.

Other service providers may process limited information when necessary to host the website, deliver email, maintain security, or support services provided on our behalf.

How We Use Your Information

Information submitted to TekFidelity may be used to:

• respond to inquiries
• understand business or technology requirements
• evaluate and scope potential engagements
• communicate about requested services
• deliver contracted services
• maintain appropriate business records
• protect our website, systems, and users from abuse
• meet applicable legal or contractual obligations

We do not sell personal information.

We do not share personal information with third parties for their own marketing purposes.

Information may be shared with service providers acting on our behalf when reasonably necessary to operate our business, maintain this website, communicate with you, or deliver contracted services.

Data Retention

We retain inquiry information, contact-form submissions, correspondence, and related business records for as long as reasonably necessary to:

• respond to the inquiry
• evaluate or manage a business relationship
• maintain legitimate business records
• fulfill contractual obligations
• satisfy applicable legal or administrative requirements

Retention periods may vary depending on the nature of the information and the relationship involved.

You may contact us to request correction or deletion of information you previously provided, subject to information we may need to retain for legitimate business, contractual, or legal purposes.

Security Practices

TekFidelity uses reasonable administrative and technical measures intended to protect information and the systems supporting this website.

Current website protections include encrypted HTTPS/TLS connections and restricted administrative access to website systems.

No Internet-connected system can be guaranteed to be completely secure, and TekFidelity does not make absolute guarantees regarding the security of information transmitted or stored electronically.

TekFidelity does not currently represent that it holds a specific third-party information-security certification such as ISO 27001, nor do we make blanket claims that our website or company is certified as compliant with regulatory frameworks such as HIPAA, PCI DSS, or GDPR.

Security, privacy, and regulatory requirements vary significantly between organizations and engagements. If your organization requires a specific security framework, contractual control, certification, data-handling requirement, or due-diligence review, tell us during the engagement process. We will provide an accurate description of the controls and capabilities applicable to your requirements.

Your Choices

You may contact TekFidelity if you would like to:

• ask how information you provided is being used
• request correction of inaccurate information
• request deletion of information, where appropriate
• ask a question about this privacy policy
• raise a privacy or security concern

Requests are evaluated in light of applicable legal, contractual, security, and legitimate business-record requirements.

Contact Us

Questions about privacy or security can be submitted through our Contact page or through the contact information published on this website.

TekFidelity LLC
Chandler, Arizona
Serving the Greater Phoenix Area and organizations nationwide